At Navtam Organics, we want you to be completely satisfied with your purchase of Agarbatti and fragrance products. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please review the following guidelines for returns and exchanges.

1. Return Eligibility

You are eligible to return products under the following conditions:

• Return Window: Returns must be requested within [insert time, e.g., 14 days] of receiving the order.
• Condition: Products must be unused, in their original packaging, and in resalable condition. Any products that have been opened, used, or damaged will not be eligible for a return.
• Proof of Purchase: To initiate a return or exchange, you must provide proof of purchase, such as the order number or receipt.

2. Non-Returnable Items

The following items are non-returnable:

• Used or Opened Products: Products that have been opened or used are non-returnable due to hygiene and safety reasons.
• Sale or Clearance Items: Products marked as sale or clearance may not be eligible for return or exchange unless defective.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at info@navtamorganics.com within [insert time, e.g., 14 days] of receiving your order. Include your order number, the product you wish to return, and the reason for the return.
2. Return Authorization: After we review your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service to ensure your return is received.

Once we receive and inspect the returned product, we will process your refund or exchange.

4. Exchange Process

If you wish to exchange a product for a different Agarbatti or fragrance item, please follow the same process as a return. Upon receiving your returned product, we will send the exchange item to you at no additional shipping cost (within the same country).

If the exchange item is priced higher than the original product, you will be asked to pay the difference. If the item is priced lower, we will issue a refund for the difference.

5. Refund Process

Once your return is approved, we will issue a refund using the original payment method. Refunds may take [insert time, e.g., 7-10 business days] to reflect in your account, depending on your bank or payment provider.

6. Damaged or Defective Products

If you receive a defective or damaged product, please contact us within [insert time, e.g., 7 days] of receiving the order. We will provide you with a prepaid return label and issue a full refund or send a replacement item at no additional charge.

7. Cancellations

You may cancel your order if it has not been shipped yet. If the order is already in transit, we are unable to cancel it. In that case, please follow the return process once you receive the product.